Guest Relations Officer (Food & Beverage) - Luxury Hospitality Career in Bali

Join The Fullerton Hotels and Resorts in Bali as a Guest Relations Officer (F&B) and become the face of exceptional hospitality in one of the world’s most sought-after luxury destinations. In this pivotal role, you will ensure every guest enjoys a seamless, memorable stay, and your dedication will be the cornerstone of our reputation for unparalleled service. Based in the vibrant city of Ubud, you’ll be part of a team that thrives on innovation and creativity, delivering world-class experiences to our discerning guests.

As a Guest Relations Officer (F&B), you’ll be the bridge between our guests and our culinary team, ensuring that every meal and beverage experience is nothing short of extraordinary. You’ll work closely with our talented chefs and mixologists, coordinating special requests, managing dietary preferences, and ensuring that our guests leave with a smile and a full stomach. This is your chance to showcase your exceptional communication skills and your ability to handle high-pressure situations with grace and professionalism.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest service by ensuring a seamless and memorable dining experience for all guests.
• Coordinate with the culinary team to manage special requests, dietary restrictions, and allergies.
• Uphold the highest standards of hygiene and safety in the kitchen and dining areas.
• Monitor food and beverage inventory, and ensure timely restocking to maintain optimal service levels.
• Train and mentor front-of-house staff on food and beverage service standards.
• Handle guest complaints and concerns with empathy and professionalism, ensuring their satisfaction.
• Collaborate with the housekeeping and event planning teams to support special occasions and events.
• Stay updated with industry trends and best practices to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the hospitality industry, preferably in a luxury setting.
• Proven ability to deliver exceptional guest service with a focus on food and beverage.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Knowledge of food and beverage service standards, including hygiene and safety protocols.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Certification in hospitality management or a related field is a plus.
• Familiarity with POS systems, inventory management software, and other relevant hospitality tools.
• Passionate about creating memorable guest experiences and committed to upholding the highest standards of service.

🛠️ Keahlian

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